What it is
The full history stays with the unit
Service history follows the unit rather than the customer, which is the only way it survives a trade-in. It is also what lets you value a trade on evidence.
What it does for a dealer
In practice
- Everything ever done to that unit, in order.
- Survives a change of owner, because it belongs to the unit.
- Value a trade on what it has been through, not on a guess.
In practice
What you can do with it
History that follows the customer is worth very little in a dealership, because units change hands and customers change machines.
- Every job, invoice and inspection held against the unit itself.
- History survives a trade in, so the unit you take back has a service record you can trust.
- Purchase cost, recon and sale visible against the same record.
- Photos and attachments from past work stay with the unit.
- Look up what was quoted and declined last time, not just what was done.
- Identify a unit from its license plate where that lookup is available in your market.
- Second and third owners inherit the record rather than starting a blank one.
- Useful at appraisal: what you already know about a machine you sold three years ago.
This is the single feature that most separates a dealer system from a workshop one. A workshop can get away with history against a customer. A dealership cannot.
See it working
Unit history in the product
Recorded in Workshop Software. DealershipSoft is the same platform with unit sales added, so this works the same way.
Give it two weeks. We'll help you get set up.
There's nothing complicated about getting started, and you won't be doing it alone. We'll show you how to set it up around the way your dealership already runs, then stay in touch while you find your feet.