Support
Remote support
If someone from our team has asked you to start a remote session, here is how to get the support tool. It works the same way on Windows and on Mac.
Only run this while you are on the phone with us.
How it works
Three steps, about a minute
Step 1Call us firstRemote support starts with a phone call, not a download. If you have not spoken to us yet, call the number below.
Step 2Get the toolLog in, press the question mark button in the bottom right, then Contact Us, then Access here. That downloads the support tool. Open it once it finishes.
Step 3Read us the codeThe tool shows an ID and a password. Read those to the person you are speaking to. We cannot see anything until you do, and the session ends when you close the window.
Not on a call yet?
Start here rather than downloading anything.